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Shifting from sap tool to could server.Is it a good idea?

Is a cloud based tool superior compared to a sap based tool when considering Customer relationship management. What is360degree customer vew and how does it affect someone dealing with customer data

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تم إضافة السؤال من قبل Subhranshu Ganguly , Quality Analyst. , WIPRO
تاريخ النشر: 2013/11/07
Mostafa Abdo
من قبل Mostafa Abdo , Senior Infrastructure and Security Architect , Devoteam

i can't add on Atif Najam's Answer, actually his answer is perfect.

Atif Najam
من قبل Atif Najam , Project Manager , Natonal Bank of Pakistan

I think the SAP tool you are refering to is being used to manage the customer relationship management which would be a software module provided by SAP.  On the other hand Cloud is used to manage the services, in your case, you can have your private cloud to host your SAP Tool or have it hosted on a Public Cloud or use an hybrid approach. 

 

Cloud itself will not provide you the functionality of customer relationship management but can be a service itself to the customer ( internet or external).  

 

As far as the360 degree customer view is concerned, it is data about the customer that has been collected and analysed to provide all the information required to better understand its customer and his needs (likes/disliked, behaviour, feedback, touch point used, preferred touch points and so on). 

salman  ahmad
من قبل salman ahmad , Advocate (Lawyer) , District and session courts

yes offcourse. It will be meaningfull for consern business as well as we can improve business and achievements.

Abdul Razzak Shaikh
من قبل Abdul Razzak Shaikh , Senior Executive , Pak Oasis

Yes, I agree as to build strong relationships with clients and maintain longer time

Mohammed Zubair Farooqui
من قبل Mohammed Zubair Farooqui , Sales Manager , Jhr general trading llc

off course yes , some time clients need special attention and we realise them how important they .

GIDEON EMORUT
من قبل GIDEON EMORUT , SALES MANAGER , MEDICO, DUBAI-UAE

Yes, I agree, simply because building good relationships with your clients will give your business positive figure.

Corehm Ian Guino-o
من قبل Corehm Ian Guino-o , Banquet Waiter , Sugarland Hotel

Yes. It can save time on reports

RIJINAS K
من قبل RIJINAS K , sales executive , Indus Motors

yes we can improve our sales through these actiities

Nourhan mohamed
من قبل Nourhan mohamed , CEO , Social Peak

yes, as it creates bond between the company and its customers. Also it opens new channels for new customers by referrals and keep your brand in their minds

مستخدم محذوف‎
من قبل مستخدم محذوف‎

yes, Gifts create loveable relationship between you and your coustomer

Mushtaq Ahmed
من قبل Mushtaq Ahmed , Marketing Consultant , Aga Khan Rural Support Program - AKRSP

Yes, Its in corporate ethics

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