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Both..cz every marketing skill starts with "givingness" attitude
Indeed a skill and if you professionally handle the customer you will get more business.
Both.
Attitude which becomes a skill.
Both ...
i believe its both, attitude is a born quality not all of us have,but it certainly a huge benefit for people who will master the skills.
customer service professionals who own the two are bound to succeed and excell faster.
if you donot have the attitude but master the skills you will be an average customer service professional.
in any field people with talent and born skills are more likely to succeed if they master the skills to support their talent.
i believe customer service is a skill which one has to learn by self. In these advance technlogy life we must have customer services skill to reach the poeple either online or offline, these can be learn if we do any service activities offline, online. One can learn by facing the cusotmer nationally, internationally.
Customer service is a skill that can only be perfected through experience and it's exemplified through one's interactions with customers- showcased through one's attitude. Customer service is a skill that develops with a positive, client-friendly attitude. Attitude and skill inevitably influence one another.
Customer service is both an attitude and a skill. You must be able to sell the benefits of the product or service, confidently and you must have confidence in the product or service. Futhermore, the sales person must be well informed about the product and be able to demonstrate that the product or service works.
I will like throw some light on Intergrated marketing which states that every employee in the orgnisation should focus on serving the customer in an very effective manner and it is not only the job of people working in marketing department. For an organisation to have loyal customers this very imperative.
Its very vital for the employees in the organisation to have right attitude in serving the customer. if employee have right attitude they can master the skills of serving the customer in a an efficient and effective manner. Therefore its the attitude which is required the most skills can be mastered through training just one needs to have right attitude.
I feel its a mix of both because you should have right and positive attitude to handle your customers sometimes customers can be upset, angry, abusing so if attitude is not then it would be difficult to handle so a positive attitude and calm mind set , listening skills helps .
Skills are developed by experience if there is right attitude to service customers skills will be attained in course of time
