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it is very important as with after sale service we get the customer to be truely satisfied ,get referrals,repeated orders,and endorsements.
After Sales support /service is important if company wants to retain customers and also want to keep reputation of their product and reputation of company high as a good product followed by poor after sales support leads to failure.
So a Sales person does put lot of efforts , time and money to bring a customer on board and after sales support if lacking will make everything go down the drain because end of the customer satisfaction leads to broad approach through word of mouth, customer testimonials and reviews.
It is the only thing that will bring the customer back to you and along with him will come a few more.... if your sales was exceptional and your after sales service was rather poor ... you just broke a service promise !!! If this happens it is understood that the customer that suffered will definitely go to the competitor and along with him will take your prospects as well… so be careful not to over commit and under deliver
Immense; for customer retention !!!
sale service is important because it helps to ensure that customers are satisfied with their purchases and in case of any difficulty installing or setting.
Repeated purchase of our product
Company Reputation
Market share
and further finance is also affected positively if after sales service is provided
In today era of cut throat competition it is very difficult to keep hold of customers loyalty because of continous innovaiton and extended service is snhanced in competitors product.
After Sales Services factor contributes majorly in achiveing all of the above !
As we need food everyday to get energy and be active organisations need to give their customers a very good after sales service. The idea behind this is that its not just to make the customer satisfy and happy and loyal . It helps the organisation to become proactive and get the insights about the offering that they are giving to the customers. It helps the organisation to develop superior quality products and be a market leader.
Customer delight should be the focus of any organisation and this can only be achieved by constantly engaging with the customer. Therefore After sales service plays an important role not just in keeping the customers happy but also helps the organisation to be creative in their offerings.
More than the original Sale
the sales is just the begening to grow up it u have to support it
to have loyety from customer u have to continue to satisfay them by making good after slaes service
good service
The after sales services is important as the business live is important for the company, so the prosperity and the collapse of businesses also depend it, since it one of vital signs of the business growth.
