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How important is "CUSTOMER RETENTION" for business development?

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تم إضافة السؤال من قبل IRPHAN GHANI , Senior Management , A
تاريخ النشر: 2013/11/10
amer jayyousi
من قبل amer jayyousi , Business Development Consultant , freelance

 vital, in customer retention policies we strive to exceed customers satisfaction to a level exceeds customer expectations.

we aim to service our relationship with the customer from the first contact point with the customer and we continue striving for the same during our relationship.

our strategic policies will be customer value centered.

Sushanta Khanal
من قبل Sushanta Khanal , Cash Supervisor/ Asst. Accountant , Majid Al Futtaim

Its easier to retain an old customer than to get one.  Customer retention is vital for business development. If customer are dis-satisfied or lost to compeition they hamper the sales as well as the reputation of the company .  You cannot expand the business without retaining the existing customers. 

Shahul  Hameed Mohammad
من قبل Shahul Hameed Mohammad , Human Resources Generalist (HR Generalist) , S A CO

it is very important to retain customers, without them there will be not business, more sales and profit as  it is difficult to attract new customers, losing customers will be a great set back. 

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