ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

What are the quantifiable indicators of the effectiveness of maintenance practices in a service sector organization?

Cost effectiveness of maintenance practices often remain in question by management. While the down time can be easily converted into revenue loss in production sector, same is not very obvious in service sector. Please opine.

user-image
تم إضافة السؤال من قبل Muhammad Shakeel Chaudhry , Dy General Manager , Classified
تاريخ النشر: 2013/11/24
Raafat Sallam
من قبل Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.

1- service strategy

2- Service design

3- Service transition

4- service operation

5- Continual service improvement

Mohammad Tohamy Hussein Hussein
من قبل Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

Time to fix problems (or probably problem types).

Service transactions profitability.

Number of failed maintenance transactions.

Customer satisfaction (this is triky to evaluate)

nedal zoughbi
من قبل nedal zoughbi , Purchase Manager , frio del valle c.a

better production and more relying on employees

Madan Gopal Srinivasan
من قبل Madan Gopal Srinivasan , Product Manager , DSS systems and software technologies limited.

1. Frequency of shutdowns

2. Meantime between failures

3. Meantime to repair

4. Type and no of spares used and frequency of replacement

5. Total uptime. 

6. Cost of Maintainence And shut down impact on production losses. 

 

Tom Escosa
من قبل Tom Escosa , HVAC Engineer , ADNOC

  • More service maintenance contracts
  • Growing bigger and expanding due to service demands
  • Satisfied employees
  • Positive customers feedback

المزيد من الأسئلة المماثلة