أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
in to my own reseach, the highest levels of a customer's satisfaction with a pleasurable experiences are #1. is meet the client's expectations. #2. is exceed your client's expectations. #3. partner with your client's goals and objectives. #4. up to date with the technology infrastructure. and #5. is win over the business user on a personal level.
Thanks for you Joanna for choose me to answer this question
I HAD TRAINING FROM BEST TRAINER IN FOUR SEASONS HOTEL (AMMAN) LISTEN:
THERE IS (GUEST EXPERIANCE) ITS RULE OF GUEST
. GET IT RIGHT ITS MEAN HOW TO UNDERSTAND THE GUEST
. GET ME RIGHT ITS MEAN LOOK TO HIS BODY LANGUAGE
. WOOW ME UF YOU CAN MAKE FOR HIM A SURPRISE FOR FEELING HIM HE IS IMPORTANT PERSON
ALL GUEST S LOOKING FOR BEST SERVICES AND THEY WLL REPLY THE BEST IMPRESSION FOR THE COMPANY YOU WORK AT
AND DO NOT FORGET (SERVICE CULTURE STANDARD)
.SMILE
.EYE CONTACT
.RECOGNITION
.VOICE
.INFORMED
.CARE
.EXCEED
THATS ALL WE DO TO BE THE BEST (BEST SERVICE).
BEST REGARDS
This is my personal experience... Approach all your customers as though they are your friends and try to build your customer service VOCABULARY to include things that your customers don't hear from every business.... these are commonly agreed :)
Hi Joanna,
Thanks for asking this great question, here is a succinct response to your question: Improving Customer Satisfaction: The Pleasure And Pain Of Behavioural Science Scientists have studied some of the many millions of interactions occurring between organisations and their customers and clients every year and have observed the influence of considerations such as the sequence of painful and pleasurable experiences comprising each interaction.
However, the application of behavioural science to the service setting is generally patchy at best. customers can focus on the more positive subsequent aspects of the interaction; break up pleasure and pain so that the pleasant parts of the interaction have chance to stick in the mind; finish strong as the final elements of the interaction will remain in the customers’ memory; give the customers choice so they feel more in control; and let them stick to their habits, at least for a while, rather than force them to endure unexpected change.
customer satisfaction an approach to repeat business:
1) Greeting: Greet people politely
2) Speaking: Talking to guest to convey information effectively.
3) Active Listening: Giving full attention to what guest (customers) are saying, taking time to understand the points being made,3)4) Asking questions: as appropriate, and not interrupting at inappropriate times.
5) Service Orientation: Actively looking for ways to help Guests.
6) Social Perceptiveness: Being aware of Guest' reactions and understanding why they react as they do.
7) Coordination: Adjusting actions in relation to others' actions.
8) Apologize for a mistake
9) Thanks for the business and ask for their experience regarding service offered and any improvement suggestion.
