What methods do you suggest for capturing Voice of customer (VOC) - with internal customers?

Question

For any project and process improvements, VOC study is very important. But, how we should do this study?

Abdelkrim TRABELSI · Answer

*Credibility

*Reliability

*Precision

*Accuracy

*Actionability

*Ability to Predic

Ahmed Montasser Hasan Ibraheem Farag · Answer

Same as external customer

Raafat Sallam · Answer

1- Meetings.

2- On the location visit.

3- Advertising.

4- Prototyping.

Francisco Lemos · Answer

smart phone, but make sure people know their voice is being taped

Ahmad Khreasat · Answer

An easy tool that is used called : Communication Matrix

Just say what is needed to be communicated (complaints, rejects, feedback...etc) and how (email, meeting, boards, walls ..etc) and with whom (use RACI Matrix) and when

Mohammad Tohamy Hussein Hussein · Answer

I will work with them to document a detailed set of their needs and wants. I will then work with them to prioritize those needs and wants and lay down plans to satisfy them starting with the highest priority ones within the company's available resources.

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What methods do you suggest for capturing Voice of customer (VOC) - with internal customers?

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