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متابعة

what is the hospitality customer care objectives?

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تم إضافة السؤال من قبل Mohamed Ezzaldin , accountant , Pp-performance car services
تاريخ النشر: 2013/06/04
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Excellent service is one of the hospitality industry's primary objectives.
Hotel visitors rely on hospitality staff for many of their travel needs.
Hotel staff comes through in a pinch when a traveler forgets to pack his toothbrush or seeks a recommendation for a local hotel.
Similarly, diners often ask restaurant wait staff to recommend a particular meal or to accommodate a dietary restriction.
Hospitality providers often measure performance rates of their customer objectives by surveying their customers.
They encourage customers to visit a survey website, and often provide incentives, such as discount coupons, for customers who complete online surveys.

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