How to save the service company of losing an important client and making your company more trusted for him than his internal departments ?

If you are best and your client recognize it then the only problem could be the financial stress on the company.
In that case you have to openly discuss with the client and when you see that the client is about to leave then just make an attempt to give a lower offer which may suit him.
But while giving him a lower offer dont say that you will maintain the same staff / service level.
He should not feel that you have over charged him in past times.
So give the new lower offer with new offering (atleast to show him).

Believe or not, business is not only about profits, you need to improve the services, develop the teams and take care for the customer needs. You will need to implement ITIL, manage a Service Delivery, improved the SLA, OLA or KPI's, but before that, you need to listen your customers, what exactly they need, what they are looking for and what they are expected from you.

You will need to find what are your company doing, how you can improve your services, platforms and effective response. That is a hard work and you should need to start soon.

Trust is something difficult to earn and easy to loose! Find what needs to be improved and do it! Communication with your customer is a key factor, explain them what are you doing and give them realistic improvement plans!

 

I will be happy to help you!!!

Slightly diminishing our profits (Providing best services at lowest rates & expedite the work flow).

In this situation,you have to apply taking an extra-mile principle.It involves having an indebt knowledge of the policies or conditions involved in the services your company render to customers.The advantage here is that your client does not know these policies.Am sure that some policies would be to his advantage and if there is none politely offer him other options and give a feed back to the department for improvement.

strickness to your commitments and timely respose may make your company trusted.

Get trust and fill an agriment which fill minimum benifitial price and complete all specification currently

IMHO, the key word in this issue is 'TRUST'. First of all, to make the client trust us, we should have wider perspective. So we can see what are they goals, requirements and problems. Then we can analyze some feasible solution for them.

CMIIW

If you are best and your client recognize it then the only problem could be the financial stress on the company.