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Customers, from which we have been enjoying good relations since long time but we have to maintain the continous improvement methology, how we can increase there customer experience.
customer retention is a bigger challenge than attracting new customers therefore they should be treated as a VIP where we show them that their feedback is important for example after delivery of the service or product the customer should hear from us after a short period of time, even small gestures as birthday wishes or anniversaries can be a win win. even if the client does not come back immediately you have developed a relationship where they will prioritize your company and good word of mouth. always remember one happy customer will always bring you more business! :)
We can manage it if we become customer centric. Our services and product should be according to customer needs and wants and not accordance to our willingness. If we could make him realized by our services and attitude that he is important for us and for organization.
Increase confidence
Always MUST make the customer feel that he / she is your goal to statisfy but even more to follow up all the time if he / she need anything , finally if the company have any event then you MUST invite the valueable customer to your company to make him / her sure of being important to your company in good and bad time as well.
Put a stratigic management long term plan, use the social media, provide award program, and keep in touch at their convienet times.
Customer interactions are too often treated as one-off instances. But if you want to succeed, it is crucial to understand the customer experience as a journey with a long string of interactions, continually building loyalty by, priotirise your customer by knowing who needs your immediate attention, understand what value you provide to customers and mantain it, moniter customers behaviour every day, engage with customers but at the right time
show involvement but with a specific space
where he/she can feel fomfertable or drive him
to make you bridge toward his problem(product,service,need)
