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Being a customer service rep , or marketing executive or even a supervisor or manager on some occasions you may have to be an empathetic listener explain.
Empathetic Listening is a technique which can help you manage and avoid disruptive and assaultive behaviors. Also known as active listening, a method of listening that involves understanding both the content of a message as well as the intent of the sender and the circumstances under which the message is given.
Sympathy is needed everywhere whenever necessary. Sometimes you may face situations that someone is talking about tragedy event so you have to show him sympathy while talking to him.
One need to be an attentive lister, while listening, show and demonstrate that you feel the pain and agony your client has faced by your body language or by saying "ÿes sir, I understand your situation and felt really sorry what you have gone through...........
