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In the world of quality, what is the term that contains the customer requirements and the customer expectations?

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تم إضافة السؤال من قبل Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.
تاريخ النشر: 2014/01/29
Fazal Ebrahim Dawood
من قبل Fazal Ebrahim Dawood , Chief Executive Officer , Stardist Ltd

Buyers specifications 

Ahamed Shareef
من قبل Ahamed Shareef , Divisional Head - Quality Assurance , Apollo Tyres Ltd

It is "Voice of Customer". The tool used for this is Quality Function Deployment, which captures customer expectations and traslate them in to customer requirements. Then to the product and process requirements.

Jean Pierre Alain
من قبل Jean Pierre Alain , Executive Group Food & beverages Manager , Sun Hotels Group

The CUSTOMER is the BUYER and you have to meet all his requirements and specifications - in simple terms BUYERS SPECIFICATIONS

amer jayyousi
من قبل amer jayyousi , Business Development Consultant , freelance

Customer needs which when met will be cutomerr demands.

Abdelkrim TRABELSI
من قبل Abdelkrim TRABELSI , Ingénieur Projet , Zodiac

Customer expectations are simply what the customer expects regarding their interactions and service levels they will receive in the futur

 

customer requirements: Cost- delay- time

 

Syed Yousuf Jani
من قبل Syed Yousuf Jani , Service Delivery Supervisor (IT Audit, Governance, Risk & Compliance) , KNPC

Customer Satisfaction

Ajikumar Gopinathan Nair
من قبل Ajikumar Gopinathan Nair , Technical Consultant in Clean Kerala Co Ltd , Clean Keral Company Ltd

Specification of project, activity schedule and date of completion almost define the client requirement  and expectation.

Ahmad Khreasat
من قبل Ahmad Khreasat , Risk and Quality Officer , Royal Scientific Society - Policies & Risk Dept.

I think you are looking for one of the following:

Voice of Customer,

Customer Focus or

Customer Relationship Management 

 

the most common tool to capture the expectation and requiremnts is the Quality Function Deployment but there is many others such as survey, affinity diagram ...etc. 

Muhammad Saey
من قبل Muhammad Saey , Senior Veterinary Doctor , PAFN Public Autority for Food and Nutrition

The term is customer satisfaction including the measuring tools for such survey.

Mohammad Tohamy Hussein Hussein
من قبل Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

Approved buyers specifications

NASSRELDEEN IBRAHIM ELTAYP BASHEER
من قبل NASSRELDEEN IBRAHIM ELTAYP BASHEER , Senior Bussiness Solution Support Engineer , MTN Sudan

customer expectation is the things the customer waiting from the provider mor than the needs,while the reurment is the needs of the customer and spciefication.

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