What is the most important lesson you have learnt in business?

Nothing is free - Work hard if you want to succeed

Do not try to please everybody in business and remain ethical

1. Make client service a top priority. Probably most importantly, I learned the value of really good client service, and how the relationships you build with customers can help you grow your business and make it a lot more fun. I learned to laugh with my customers, listen to their stories and instill the trust that I was going to take care of them. These are similar emotions to what my clients to this day need from me.

I also learned to interact with clients from all walks of life and with very different concerns. Knowing how to adapt uniquely to each situation is a life lesson I carry with me today.

2. Be sensitive when resolving conflict. You wouldn’t believe the things people would return to a retail store: dresses that had clearly been worn and even draperies that had been faded by the sun. I learned how to resolve conflicts in a way that keeps the conversation cordial and helps people accept the word “no.”

3. Integrate online and offline communications. This was way before digital folks, but in a way I learned the fundamentals of integrating various forms of business and communication by seamlessly weaving phone calls with in-person engagements with catalog sales with brick and mortar retail merchandising.

4. Appearance matters.I did a fair amount of modeling at the time as well. I learned quickly that how you dress makes a lasting impression on people and directly affects how they are going to treat you. I dressed a bit older for my age and kept it fresh. Now I probably a dress a little younger for my age, and still try to keep it fresh.

5. Be your brand. While I didn’t call it this at the time, I was launching my own personal brand and determining what I wanted out of a career based on what I was good at and what I liked doing. I learned to be true to that and to stay on a consistent path to make it all happen. My “brand” was forming, and it’s appropriately still consistent today.

Business Ethics

Win-Win game

look at your competitors

Their is nothing permenant than change

Staying at the top is much much hardeer than getting to it.

Self-reliance in the team spirit

1. Never Put all your eggs in one basket, since we don't know when failure will strike.

2. Listen to the customer, but don't be afraid to kindly explain the flaws of their business decision and help them come up with a better solution.

3. Working as a team if of the utmost importance to achieve business goals.

Business exist to earn profit and the day it lose it there is not business. Be a contributor, bring value in your business through your skills and experience.