Is it true that customer always right?

 

The customer is not always right But “ The Interest” is always required regardless the other person is right or Wrong.

Even if customers are wrong ,  must behave like they are right, the customer is the king 

Many company follow these rule :

Rule number one: The customer is always right.

Rule number two: When the customer is wrong, refer to rule number one.

The customer is always right? NO but you must make them feel as if they are. 

In Customer Service working with customers, it’s not your goal to make it clear to the customer how inaccurate their position is.  Instead, focus on putting yourself in your customer’s shoes, until you understand why they feel, and believe “are,” “right.”  And make them feel good about it.

 

Customer satisfaction is the key aim in selling process. It is estimated that it costs five times as much to attract new customers as to retain an existing one. The relationship between the customer and the organization is very important.

The customer is NOT always right; and any company which adopts that policy is setting its employees up for mistreatment. It's one thing to be accommodating and try to find a resolution that works - as one employer says, be 'more than fair' - but in the end the employees are also humans and deserve to be treated civilly. Any smart employer should know that a *good* employee is harder to replace than several stupid customers.

well

it's the followed rule to act with the customer 

means it is necessary to not lose a customer at your company 

because your main goal is to attract many customers to your company

 

so you have to deal with that as "the customer is always right" to avoid losing him

 

:)

 

of course....if you have the resources behind it and you can actually put your money where your mouth is to support the claim.

Yes, simply if you lose one customer you will lost many things not only him but you will be faced by a negative advertising that means you will lose more customers , so instead of losing him gain him by keeping him with special treatment so as  to make him loyal one at that time by himself  he will  make a positive advertising that means more new customers.

NOTE:

Any business depend only on increasing profits without considering the customers it is a short run business.