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There is new offer of a product at your company and you didn't know about it yet suddenly a customer call to ask about it, what will you do??

how can you act aside that?? what will you say to the customer?? and what will you do with your leader??

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تم إضافة السؤال من قبل Ahmed Farouk Mohammed Helmy , Sales Executive , Sharaf DG
تاريخ النشر: 2014/02/16
Mohammad Rizwanul Haque
من قبل Mohammad Rizwanul Haque , Administration Manager , Oren Hydrocarbons ME FZCo.

I will request to the customer to wait for a while and I will check with the Team Leader and update.

Santosh Kumar Jangid Santosh
من قبل Santosh Kumar Jangid Santosh , Area Sales Manager , SP Techno Solution Pvt Ltd

1.       Will focus & take brief details towards customer.

2.       Apologize, And ask to wait  for next few minutes until I update & ready to serve for the same.

3.       Find out the communication gap due to the same I’m not updated

 

د Waleed
من قبل د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

In such situation you face you should:

1. Stay focused and act professionally to help the customer.

2. Asking the customer to wait in order to update your list since such offer is not updated in your machine.

3. Check with your leader or any other employee to learn more about such new offer

ASIM MAHAMMAD
من قبل ASIM MAHAMMAD , territory sales manager , idea cellular (Aditya Birla group)

Will ask the customer to a sit while I conform the offer from my immediate boss, if the offer is active in the market or its just a rumor the customer has heard.

If its a geniune offer, i would apologise with the customer and lead him/her on how to go about this offer.

 

mahmoud Ahmed Hosni Ibrahim
من قبل mahmoud Ahmed Hosni Ibrahim , Branch Manager , Ahli United Bank- Egypt

Maybe I ask him to wait seconds while I call the product manager for details

Mershed  Aburajab
من قبل Mershed Aburajab , National Parts Manager - HONDA , Abdullah Hashim Company Ltd.

Take his telephone / mobile number and tel him / her that you will call withing30 minutes. Go and ask your direct manager, colleagues. Then call your customer as your commited to reply him.

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