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if one of your team has a critical personal problem and he will have to take a critical sudden vacation in a critical situation will you be flexible enough and if yes what shall you must do?
Sure, it is important to help support your team as you can,
personal issues Staff could impact the work performance and so effect on company benefits
Humanitarian issues are essential to work with humans. In the situation mentioned in the question, I will proceed as per the current state of the project and work with the subject person to resolve his/her situation with no or minimum effect on the project plan. We can sort out alternatives like getting assitance from another person or arrange to cover up at a later time if the plan allows for that. I expect that the other perosn will have an interest same as mine to have no effect on the business.
If this is not doable, I will study the alternaties with the project team and select the our recommendd one and then ask for management and customer approval. All people do respect human problems and will cooperate to resolve them with minimum impact on the business.
2-
For sure it is a big problem
Its an essential for keeping yourself open for your team and consider their requests on humanitarian grounds. It will not only bring positive attitude towards you and your organisation as well as gain trust of your team which will bring better and quality production / output.