How do you deal with angry customers who bought your product and did not like it?

There is a law in some countries  like UK for example where if a customer is not happy with his purchase = Refund back policy. If the customer comes back and is not happy with his purchase, you simply take back the product and refund him.

That is the best policy in terms of customer service

Find a solution. Once you understand why the customer is unhappy, it is time to offer a solution.

One bad review does more damage than the benefit done by10 good reviews.  Any organisation needs to retain old customers and focus on customer loyalty rather than depending solely on gaining new customers.  If existing clients are happy and they recommend you, you will find it easier to gain new clientele.  While dealing with an angry / irate customer, patience is the key.  You need to hear him out while apologising for his bad experience, whether or not his anger is completely justified!  Only once he has calmed down can you offer a solution which is a win-win for both.  

You just can't make everyone happy, so deal with it. Try to calm the customer and find the reason for his anger. You might even find solution that can make the customer happy in this process.

It is very easy situation. If your this is your potential or loyal customer for that product then just give him/her a gift from company as a good customer. I hope customer will be happy and must be happy for that product. So be patient to win customer satisfaction. Good Luck!

First of all you have to mention your product specification very clearly. If the customer doesn’t like it, in that case you need to get feedback from the customer and need to research and attend customer very politely.

Please not Marketing is different from sales. 

No mater is the case, customer are never satisfied, they claim more and more. clients are King and always wright. Patience, understanding and wisness is the key of success. 

no need to be angry if they didnt like it, just ask for replacement, refund or talk to the manager directly. i'm sure there are effective ways to keep customers happy..

Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another. How you respond can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize your business again.

Following are the tips to help you to take control of the situtaion.

Remain calm...

Maintain control of yourself, keep your composure, even if the customer’s tirade makes you feeling like yelling yourself. Remember key point customer is angry on the service or a product not on you personally, so don't take it personally.

Use Empathy Statements to calm the client

Such as I appologize for the inconvinience, I can underatand your frustation, these statements helps the client to release the frustation and he or she starts understand that you are sincerely listening to thier problem. Apologize with grace.

Focus on the solution not on the client

that helps to release tension in your head to difuse the situation. After the situation is resolved take time out and go for a short walk and take a drink of your choice :)

Hope the above will help to answer next time how to handle the irate client.

Consider him as right...  to bring him down

then, clarify the problem

First ask and investigate why they didnt like your product and have an answer for that.Call them or write to them.Second replace the product, if you can, and make sure they are satisfied with your actions.Third log the problem and try to find what caused it and dont let it happen again - fix the error