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Dear Sir,
Thanks for your invitation, and I hope my participation will be helpful in this side:
Front Office is the Marketing, sales, and service departments that come in direct contact with the customers, and liaise with the back-office (administrative) departments to maintain a two-way flow of information.
Simply, front office staff is the people who directly generate revenue for the company. The front office largely consists of client-facing roles. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. The exception to the rule is equity research, which is often considered front office, even though it doesn’t directly bring in revenue.
Therefore, if you want to want to work directly in an investment role (e.g. as a commodity broker, financial trader or as a corporate investment banker) then the front office will be your stomping ground.
Regardless of the class or type of the hotel, front office is the most visible and essential focal-point of a hotel. The focal point of activity within the front office is the reception desk, which is located in the front lobby of a hotel and dispenses all front-of-the-house activities of the hotel. It is the communication centre of the hotel with great amount of guest contact.
Guests interact with the hotel for the first time by interacting with the staff of the front office, and they form the first impression about the hotel based on the efficiency, competency and behaviour of the front office staff.
The reception desk performs the functions like the sale of rooms, guest registration, room assignments, handling of guest requests, maintenance of the guest accounts, cashiering along with handling mail and providing information.
The financial tasks usually handled by the front desk personnel include receiving cash payments, handling guest folios, verifying cheques and handling foreign currency and credit cards. In this Unit, you will be familiarised with all these aspects of the front office management.
A career in the Front Office gives me a platform to both utilize my communication abilities to welcome, attend and assist guests of various kinds: their problems, complaints, requests and ensuring their smooth and comfortable stay with a promise of return business., as well as to learn more about the industry in order to contribute more to the organisation with enhanced skills.
Regards,
Lubna Al-Sharif
as a front office person one must be happy to meet people who come there
one is happy because one is able to share and provide information and knowledge
one is glad because one is able to seek knowledge and observe its manifestation in various forms
one must be happy that one has chosen front office responsibilities, because even just by observing others one can learn. one would also learn how to condcut oneself in a dignifying manner by observing others. it is part of personality development and one even gets to know how one should not behave.
one is also happy as a front office person becasue one is really able to contribute to the image of the organization. when the customer comes in contact with the organization beginning from the front office. it is a moment of truth and one as front office person is able to lay a positive foundation in the minds of the customers by appropriate greeting and by guiding the person to the right contacts within and by providing the right information and generally facilitating the needs of the customer. it is the front line personnel who bring the brand values of the organization alive to the customers by their apprropriate behaviour.
a well trained and knowledgeable front office person is cruicial especially for the large organization whose operations are spread far and wide. even guiding to the right department and the right personnel will make the life of the csutomers easier. it is not uncommon that we as customers are made to wait endlessly and made to run from piller to post to get to the right person, department and information!!
a well equipped Front office with a welcoming ambience and staffed with well trained and well informed personnel goes a long way in ensuring that it is easeir for the customer to do business with the orgnanization in question. Ease of doing business is a parmater that determines the customer's continuity of doing business with the orgnaization. the grater the difficulty the lesser the chances of customer continuing !
just to conclude i wish to reiterate that it is part where one gets to interact with the people that is easily the best part. Every one in the organization is important and when they work as a team they are actually contributing to the image and hence to grwoth of the orgnanization especially the front office personnel and their role assumes great importance.
Working in Front office is interesting as the role demands or gives opportunity to engage with customers directly, as customers are the backbone of any business!!!
My favourite part is meeting customers and doing my best to provide them with the information they are seeking for as this is beauty of my job when you see satisfied customers
Never worked a Front Office job, However I have seen off quite a few well satisfied clients from there. One of the best feelings you get is when you notice clients with a very satisfactory look on their faces and being content with the service you provided. It represents a job well done.
