understand your client problem, and agree on service related solution with target time frame, goback to your service team and get comittment and time frame, update your client with the good news..:), for any delay.. be transparent with the client and tell him the truth all the time...:)
thank u alll , well it depends to the person who is handling that we always having our own way to deal with Complainer , the best way always to be a good listener and action required and always show ur attention otherwise it will come to you ,BEEN A PROFESSIONAL ALWAYS STUDY THE REALITY THEN ACTION IT
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Jagan Iyer , Program Management , Pride Tecnologies
Its very simple. Try to understand what the clients need and try to forma road plan to execute it. Also you can give your expertise on any given situation u r comfortable and try to sell the idea to client. Always remember, bottomline matters for the client and it should be cost effective.