Swift reparation, how effective is it in customer retention, what's the probability that the customer will keep doing business with you?

"Customer Experience"

Yes, swift reparation is one of tht tools to keep ur customer, I can't get ur2nd exactly ! do u mean the same customer after reparation ? or ur customers in general ? any how ...in general u should c the " the customr's churn reasons  & avoid them ..in addition to all aspects of Customer Care golden rules .