ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

What is the most common types of difficult customer situations that you and your staff encounter? How do you typically handle them?

user-image
تم إضافة السؤال من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
تاريخ النشر: 2014/03/11
Divyesh Patel
من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

You can’t have a business without having customers and unfortunately, where there are customers, there are also “difficult” customers. We’ve all had to deal with them in varying degrees- the customers that argue, yell and complain, the customers that call/email constantly and want you to be available at all hours of the night, the customers that are never satisfied, the customers that are looking to get a freebie, etc.

 

  1. LISTEN to their words, rationale, and situation

  2. ASK a deeper question to understand intent

  3. DESIGN a solution that bridges the gap

  4. Take ACCOUNTABILITY for making a next step happen

  5. THANK the customer after fixing 'it'

المزيد من الأسئلة المماثلة