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A matrix organization structure is needed when human resources are shared between departments or projects. Its main strength is enabling sharing of human resources while maintaining a central administrative reporting relationship.
Also, and to elaborate more, it is needed whenever:
1- the business has more than one site, geographic challenges.
2- or/and the business want to decenterlize its services.
3- or/and the business needs to empower/optimize resources capibility.
it is recommended for SOHO which has many walk-in.
sometimes service automation is considered to avoid such structure for business other than constructions and implementations projects
regards,.
