Any ERP/CRM implementation becomes successful, only if the End user is able to adopt to it. User adoption mainly depends on the training provided & the user friendliness of the product. When it comes to CRM, Sales,Marketing & Service forms it's core modules where there is a continuous interaction between the end user & the Customer, hence the training should be precise & quick, at the same time easy for the user to work with. Any user who has used outlook, word & Excel can easily use Microsoft Dynamics CRM (CRM can be accessed directly through Outlook) hence the Training part becomes much easier and users would also feel it easy to work with. MS CRM have native integration options with Outlook (MS Office), Sharepoint, Skype, Yammer and Bing maps many ISV's have contributed to the various integration options with other systems. MS CRM is based on XRM platform which is completely customizable and process flow can be designed to suit the Business needs, inbuilt customization tools gives option to customize the system without any knowledge of coding and the Workflow engine gives the user option to automate his work easily & quickly with out coding. there are many more benefits available with MS CRM, contact any of your local MS partner to get to know better.
