How to Improve Customer Service?

Customer service may be provided by a person (e.g., sales and service representative), or by automated means.
Examples of automated means are Internet sites.
An advantage with automated means is an increased ability to provide service24-hours a day, which can, at least, be a complement to customer service by persons.
Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.

for me..we should start first to ourselves,check what kind of service we are expecting from service crews/providers,how do you want to be treated and what makes you satisfied in their service? then apply them when giving service to others but ofcourse be an observant and smart ,this can help us develop our senses to be able to feel like others could feel once we gave service to them...

Every costumer would want to get a good and proper attention during a transaction.
Costumer service could be improved by making your clients feel cared for by delivering them more than they expect.

With the help of an efficient field force and close coordination with the valued customer

Employees who are outgoing and friendly tend to be empathetic concerning customers' problems, It seems so simple but crucial.
In relation to my experience and while dealing with Senior Management, Clients of different cultures pleasing and satisfactorily serving the Clients was always the objective.

10 Ways To Improve Your Customer Service:( copy from http://www.customerservicemanager.com/10-ways-to-improve-your-customer-service.htm)1.
Check Your Customer's Pulse: No, not to see if they are still breathing, but to check their happiness level.
Every time you interact with a customer, in person or over the phone, initiate a quick discussion to gauge how they are feeling.
And as you begin to build a relationship with a customer, (and get a feel for their perception of your business), consider doing a quick survey or comment card.
This will easily demonstrate to customers, employees and competitors alike, that you intend to continually improve on your service.2.
Check Your Employee's Pulse : Your employees are an untapped source of customer information.
They know how your customers really feel.
And, given the chance, they'd love to share it with you.
Take the time to listen and understand.
It can be a real eye-opener.
They see the obstacles your customers have to overcome in order to use your products and services.
They might even see business opportunities.
Years ago, when working for a large telecommunications company, I discovered customers using our products and services in ways the product development people and marketing folks had never dreamed of.
Your staff are the ones closest to your customers.
Use their wisdom.3.
Define Your Customer Service Belief System .
Ask any number of your staff for the definition of customer service and see what you get.
You might be surprised.
Most organizations assume that everyone is on the same page, that somehow everyone knows the significance of customer service and what it means to customers and the organization.
It is rarely the case.
Everybody has their own "take" on standards of service.
You need to agree to a definitive version right away.4.
Understand Your Customer's Obstacles .
Many managers forget (or don't know) what it is like to be a customer of their own business.
Observation is the keyword here.
Watch your customers' movements and behavior when they are in your organization.
Are they visibly annoyed? Do they stand in line, looking at their watch? Can you tell by their body language that they would rather be somewhere else? Do your frontline staff seem attentive to their needs? Gather this information as you go about your daily tasks.5.
Data Drive Your Business .
If you don't currently collect valuable customer data, then now is the time to begin.
It doesn't have to be in any great detail.
Just the basics - name, address, phone number, e-mail address - if your customer doesn't mind.
Utilizing this information is paramount to keeping customers connected to your organization.
The idea here is not to inundate the customer with promotional material - there is a time for marketing.
It is more to do with adding value to their relationship with you.
After all, this is a relationship based on trust.
They have already shared their "private" information with you; now you have the opportunity to give something back.
How? Send them a periodic e-mail that gives tips and hints on how to change their lives for the better.
Sometimes your product or service will have a place in this information, sometimes it won't.6.
Change Your Employment Policy .
I often see ads for front line customer service staff saying: "5 years' experience required." It is understandable that businesses would want new people to hit the ground running.
But this may not be the best approach when it comes to customer service.
We have all heard the saying, familiarity breeds contempt.
This is often the case with veteran customer-facing staff.
They can be battle-worn, preferring to concentrate on acquired technical skills instead of focusing on the customer.
Unless high levels of technical skill are required for the post, it might be better to hire largely for a positive, upbeat and enthusiastic outlook and train for the rest.
It won't suit every situation of course, but hiring cheerful, and training for skill, has its strengths.7.
Lay Down The Law Of Customer Service .
Unless you are blessed with the gift of telepathy, sooner or later you are going to have to create a customer service "law" for your business.
It simply needs to assign the customer as THE number one priority, in a clear and understandable way, and it needs to be obeyed.
Make sure that everyone who interacts with a customer, lives and breathes the "law" of your customer service on every occasion.8.
Turn Customer Service Into A Sales Driver.
What better time to introduce a customer to the greater benefits of your product or service than at the point of sale.
Educate your customer service people to fully understand the many benefits you are offering, and train them to explain these benefits to the customer in a comfortable, conversational way.
Many employees freeze at the mention of "sales".
But a helpful conversation with a customer is not the same as a sales discussion.
Encourage your customer service folks to talk to customers like an adviser, not a salesperson.9.
Establish Visible Measures Of Success .
Every business is different.
But the one thing they all have in common is the need to keep customers happy and to keep them coming back.
Determine core customer service measures of success.
For instance, if you want your regular customers to return or increase the amount they buy, then measure that as a goal of your customer service team.
If you have an established survey method, use the results to drive understanding of where you can and must improve.
A note of caution - avoid measuring something just because you have the tools.
Your measurements must be meaningful.
They must improve your customer service.10.
Communicate .
Even if managers do find the time to launch a customer service improvement campaign, many struggle to maintain the effort and therefore never see lasting results.
Often the problem is rooted in the management desire to do it once and done.
Unfortunately, customer service isn't like that.
It has to be reinforced, learned and practiced continually, with regular management input.
Try a simple management communication technique that you can start today.
Hold daily1-minute "huddles"! Gather front line or backroom employees in a hallway or lobby, once a day, just for a minute, to confirm their customer service understanding.
Many retail organizations do this.
It allows you to chart the day's goals and it reminds employees of the most important person in the organization.
The customer.
Improving customer service will never be a quick fix.
It is an endless journey, but a crucial and rewarding one.
Make this your decisive moment and embark on the journey today.

Let Customers Get to Know You by communication, and try to be available through Hot Line, Internet Service, Forum, Mail.
You can also offer Special Services or VIP Services as ciscount, free services, special treatment to customers, special offers and promotion for new customers and finally try to build a good relationship with customers.

1) Let Customers Get to Know You – If you’re running your business from an unknown (or internet-only) location, it makes you more anonymous.
This is common nowadays, but adding a “face” or an address to your business could help assure customers that you won’t disappear overnight.
You don’t have to rent office space if you don’t really need it; just be upfront about where you operate from and consider ways of contacting customers aside from email.
A little personal information can go a long way, and could minimize concerns of accessibility, trust, or safety.2) Be Available – If a customer can’t get hold of you when they need to, you could lose them forever.
We recently changed both our insurance provider and web developer, and the decisions were based on availability and accountability.
With the new companies, we get the owner on the phone every time, and they’re there day or night if a catastrophe happens.
In our own business, we value face-to-face interaction with customers, which is often a rarity these days.
Whether it’s traveling across the country for trade shows or taking time for a quick coffee or Skype session, our strongest relationships are with the customers we know personally and keep in contact with regularly.3) Specials Services / VIP – Are there special discounts or services you can offer that your competitors don’t? Can you offer something special for existing customers only? Could your services be considered “luxury”? Offering special treatment to your customers will help them to feel taken care of, and it’s also something they might be willing to pay more for.
There are so many “bait and switch” offers and promotions “for new customers only”– reward the customers that have been with you the longest.4) Offer Knowledge – Building strong relationships with our customers is great, but we also get to offer and trade knowledge with them.
In our trade, a customer can compare several competing copies of a book online, but they won’t get a conversation about the title’s complicated printing history.
When we’re speaking with customers, we spend the majority of time talking about the merchandise itself, trends in the market, and the customer’s own collecting habits.
Afterward, we negotiate a deal.
A customer can even know more than you do on a particular topic! Take advantage of this opportunity to learn more.
Trade shows are another great way you can offer knowledge to your customers.
Organize seminars with expert speakers to draw potential customers interested in your product or services.5) Offer Community – Bringing face-to-face interactions, special services, and knowledge together could help you to create a unique community for your customers.
This could be an interactive part of your website, a weekly or monthly webinar, or an open house at your physical location.
Better yet, organize with similar or local businesses to set up an event, street fair, or convention that could draw a large crowd.
Creating a community is also possible when you’re on the road.
Our professional organization works hard to make trade shows part of a larger destination for attendees.
We collaborate with other institutions and events, and even plan the location of shows according to the weather (who doesn’t want to go to Southern California in February, when there’s also an exhibit at the local museum?) Not only will traveling make it easier for customers to find you, but coinciding events could be a bigger draw for their attendance and encourage them to spend more time with you.
These tried-and-true methods could improve your relationships with your customers.
Have other ways to engage them? Comment here, or join the conversation on social media:

الارتقاء بمستوى الخدمات والمنتجات المقدمة لتقابل توقعات العميل تواصل مع العملاء من خلال الاستماع لهم عند حدوث المشاكل لا تلقي باللوم على الموظفين ولا تقوم بتوبيخهم أمام العملاء بل قم بتحليل الموقف والاعتذار وتعويض العملاء بصورة لائقة وهادئة ضمان الجودة الخدمات الاستثنائية

For improving customer service.
Below things are to be remember1.
Make the customer fell welcome,2.
Fell the customer, you are listening to him,3.
Always smile, don’t angry4.
Improve your Service , try to customers are not follow his complains5.
Try to ignore same complain repeat6.
Depute experience support fields7.
Use mother tongue for Communicate with customers, so they feel good

1 -.
Excellence in Customer Service2 - The importance of the customers of the organization3 - Customer Rating customers can be classified into segments according to several considerations such as: type and size.
Income.
Profession.
Geographical location.
Most important of these classifications is that divides customers into two main sectors: individual customers.
Institutional clients.