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متابعة

Is it necessary for a team leader to have the enough product knowledge to have his role being played efficiently ?

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تم إضافة السؤال من قبل Mahmoud Al A'abed , Contact Center - Account Operations Manager , Extensya
تاريخ النشر: 2014/04/02
Melanie Iglesia
من قبل Melanie Iglesia , Sales Associate , Dagher & Co

Yes, as a leader you are one leading your team with a reliable and useful information that can help them to excel inside the store, if you give them wrong information showing that your not fit in your position as a team leader.

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to be best leader,he must know

Subhranshu Ganguly
من قبل Subhranshu Ganguly , Quality Analyst. , WIPRO

As you go upthe ladder you hone your leader ship skills and work on the general strategy and leave the day  to day work to the subbordinates. But a team leaders job role is very crutial. He has to be a subject matter expert and also be a good strategist. He has to know how to meet the client service level and also to see that the reps are providing the correct information to the customers.

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