أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Yes, as a leader you are one leading your team with a reliable and useful information that can help them to excel inside the store, if you give them wrong information showing that your not fit in your position as a team leader.
to be best leader,he must know
As you go upthe ladder you hone your leader ship skills and work on the general strategy and leave the day to day work to the subbordinates. But a team leaders job role is very crutial. He has to be a subject matter expert and also be a good strategist. He has to know how to meet the client service level and also to see that the reps are providing the correct information to the customers.