أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
I would invite them both on lunch and resolve the issue in a pleasant and calm atmosphere
The matter should deal in wise way, not to fire the conflict explosure.
First action is instant to stop shouting between parties to minimize misbehaves.
Call the fighting parties to office or in a cool place away from the working staff.
Then: Listening, understanding and thinking before judgement or taking any adverse action.
first thing to do is to get to the root cause of the problem by personaly meeting the people involved one by one, and collecting information from the outsider's views.
Convinced & Motivated team is always an asset for a Project but it is not always necessary for a Project Manager to resolve misunderstanding among team members. If it is affecting your Project then you must need to find out a solution but otherwise its not always needed to solve personal issues as Project Manager has many other things to focus on.
But if it is really needed then I use to listen individual stories & then combined version.
Theoretically HR should take care of this scenario but as Team Lead/Manager you can call them individually and get to the bottom of dispute. Then either can settle it down inter department or involve HR to proceed as per company policies.
After all its a miss-understanding.... make them understand and try to make win win situation by giving respective spaces for both.
As a leader I would call both and ask them not to blow it out of proportion and keep calm till each one is heard properly. As a team individuals may have differences yet they need to keep it aside and work together, misunderstanding is a part and parcel of team work as a leader one should see to it how quickly you resolve it and break the ice and establish communication between the two so that they can clear off their misunderstandings or differences. I would say "You both are matured enough to put yourselves in other's shoe and analyse why it happened amd how it happened"
When groups of people work together, misunderstandings and conflict are inevitable. In a business organization, both misunderstanding and conflict can lead to serious problems. Misunderstanding can cause expensive mistakes and business failures, while individuals engaged in internal conflict have less time and energy to spend on working toward the organization’s goals. On the other hand, both misunderstanding and conflict are valuable tools for reaching the authentic understanding that allows a group of people to collectively accomplish a task. Misunderstandings allow the group to locate topics where clearer, more complete, or more detailed communication is needed. Similarly, conflicts are a signal that some kind of problem exists, which must be corrected if the group is to remain productive.
Very few people enjoy misunderstanding or conflict, of course, and most people will go out of their way to avoid dealing with either one. In a business organization, however, ignoring, avoiding or dismissing either one can create even more problems for the organization. If misunderstandings are dismissed as “personal problems” between individuals, the group can miss an opportunity to clarify and solidify its shared understanding. Similarly, when the causes of a conflict are ignored, the organization is in danger of ignoring dangers that could lead to serious consequences if they are not corrected.
Understand the problem and the differences between the persons involved
Just listen to them in front of each other briefly, then judge between them correctly.
If the matter needs a punishment, so I will do it.
If not, so I'll not.
Putting in my consideration the performance of the work should be in balance with the realation between members of the team.
Focus on building a united team. Once you’ve resolved your workplace conflict, help ensure that new problems don’t arise by working to bring your staff closer together
