أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
hey nuha, it's very general question but you address customer needs and wants by doing specific research by specific company of by your own company if you have the resources, on the other hund as customer service representative you can know what the customer need through the knowledge you have about your product and service and of course through your experience.
