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Does everyone agreed that customer service is not a department, but an attitude?

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تاريخ النشر: 2014/04/15
Nadir Mohammed Hassan
من قبل Nadir Mohammed Hassan , موظف , موسسة الاجئين الهولندية VVN

sure dear

Khatim Abbas Seed
من قبل Khatim Abbas Seed , BUSINESS CONSULTANT , Google

Customer Service can be both. It's a department when it's represented by attitude + a devoted business section with own staff & leadership to enforce relatively big scale customer service policies.

 

On a smaller scale, one-man-business for instance, it cannot be a department obviously but more of an attitude.

 

Organization-wide, customer service can be an attitude, not concerned with practicing standard customer service activities per se, but pulling in the same direction of realizing overall customer satisfaction.

Saiful Islam Hiron
من قبل Saiful Islam Hiron , Site HR Manager , Handicap International

Yes, ATTITUDE. We saw a reserach paper90% of customer is loosing bad attitude to the customer by sales man.

Sidrah Nadeem
من قبل Sidrah Nadeem , Global Marketing Manager , Hill & Knowlton

Without a doubt.

zafar abbas minhas
من قبل zafar abbas minhas , Freelance Writer , DAILY MASHRAQ

THATS TRUE,,, ITS ATTITUDE

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