ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

mohammed el hosseny
من قبل mohammed el hosseny , Network operation center (NOC ) Engineer , TEData

That period of time during which a customer directly interacts with a service

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Maybe it's a time needed for the client in order to help him

Aziz Azizulhaq
من قبل Aziz Azizulhaq , pharma associate , sanofiaventis

Service encounter is the movement when a customer interacts with the service or product first time.

It has3 different Phases  1 people 2  process 3  physical evidenceService encounters are transactional interactions in which one person (e.g., a vendor, office clerk) provides a service or good (e.g., a product, an appointment) to another person. A service encounter is a period of time during which customer interact directly with a service. It is also called as "Moment of Truth

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