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What Satisfies you in your job? Is it true that satisfied employees increase customer satisfaction and loyalty?

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تم إضافة السؤال من قبل Maalik Muhamed , Deputy Mill Manager , AZANIA GROUP OF COMPANYS
تاريخ النشر: 2014/04/26
Khatim Abbas Seed
من قبل Khatim Abbas Seed , BUSINESS CONSULTANT , Google

I can be perfectly be satisfied at work, if my job is;

  1. A learning opportunity
  2. Fairly challenging
  3. Giving me a reasonable degree of responsibility
  4. Giving me freedom to be creative, autonomous and self-starting
  5. Financially rewarding
  6. Varied, multitasked and not limited to specific duties.
  7. Acknowledging my set of skills and competences.
  8. Collegial and friendly.
  9. A great opportunity to meet & network with interesting people. 
  10. Open for career-growth and not a dead-end one.  

And yes I believe employee satisfaction reflects positively on customer satisfaction and loyalty.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Satisfaction for me as an instructor comes from seeing my students improving and feeling their respect and appreciation. To have an effect on someone's life is something amazing! I won't deny of course that the satisfaction comes also from the appreciation of people around you at your work environment as well but this doesn't have an effect on the outcome of my job. Whether I am satisfied in my job or not, I believe that I should always do my best and exert an effort which as a result will cause customer satisfaction.

Shagufta Zafar
من قبل Shagufta Zafar , Principal , Allied School

agreeg with all professionals............ lot of material to learn,,

Mohammed Thiab
من قبل Mohammed Thiab , Founder / Chief Consultant , MV Consulting

Employee satisfaction and customer satisfaction are interrelated. ... Each has its own drivers and reasons and measurements that can be achieved through regular surveys with relevant questions 

Antonio Mhek Jr
من قبل Antonio Mhek Jr , Lead Document Controller , Tecnicas Reunidas

Job satisfaction happens when you have the right job for you and you do what you love and you enjoy doing it as much as you can without any troubles and complain.

If you will be satisfied as an employee, I do believe that customer satisfation will achieve too and may gain more loyalties from them.

Michael Finner
من قبل Michael Finner , BPM Technical Writer , Belcan

Satisfaction?  For me it comes from the ability to have control over my own work and use my creativity.

 

I think a satisfied employee is able to stop worrying about himself and concentrate on the needs of others, so it should be possible for him or her to take care of customers.  If you take care of your employees, they should take care of your customers.

ALAMGEER HUSSAIN HASHMI
من قبل ALAMGEER HUSSAIN HASHMI , REGIONAL SALES & OPERATIONS MANAGER , Uth Healthcare Pvt., Ltd

Nothing satisfies me more than my competence to deliver my job responsibilities successfully.If it is augmented with good compensation it will undobtedly have a positive impact on company and its customers.

Divyesh Patel
من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Things that satisfy employees:

  1. Provide a Positive Working Environment

  2. Recognize, Reward and Reinforce the Right Behavior

  3. Involve and Engage

  4. Develop Skills and Potential

  5. Evaluate and Measure

Keeping customers happy starts with ensuring employees are satisfied, motivated, empowered and engaged, and they know that measuring employee satisfaction is actually one more way to monitor service quality.

 

مستخدم محذوف‎
من قبل مستخدم محذوف‎

My ability to perform my duties gives me satisfaction and I would like to say that satisfaction is situation which keeps changing as per the circumstances. So the ability to perfrom duties gives satisfaction.

Yes this situation helps to deliver the utmost productive atmoshphere.

Nasir Hussain
من قبل Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

Good Day!!!

Employees satisfaction has a deep & positive impact on Customer satisfaction.

There are two factors than influence job satisfaction:

1- Intrinsic factor: Nature of job, interest in the job, willingness to do certain tasks etc.

2- Extrinsic factor: Salary, Boss, work environment, Staff & co-workers etc.

AHMED ABDELSALAM
من قبل AHMED ABDELSALAM , مدير ادارة عمليات الفروع (مطاعم صينى/هندي/ايطالي..) , مجموعة مطاعم زنجبيل بينبع

That's true that you must be satisfy your job to be improve job career

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