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Sales person should listen more than talk because of the following :
1) if he listen carefully to the customer then he will build the right idea to start fruitful conversation.
2) listening will lead the sales person to the real and right needs for the customer.
3) the sales person should establish the needs of the customer in a purpose to increase his ability to get the product or the service of course in a high percentage of success.
Thanks.
As a customer I like the salesman to give me some impression without talking too much
- Such technic does not work with all customers
- Sales people this way do not give themselves a chance to listen and study customers on different levels to improve their own sales skills.
- customers very often try to avoide talktive sales people because they had bad experience with them
- sales people should make a good balance between listening and talking to make selling process interactive and customer feels that he is important and has variety of choices
THATS TRUE UNFORTUNATLY,,,,I ALWAYS SAY TO MY TEAM MATES,,, USE TWO EARS MORE AND LESS ONE TONGUE,,, THATS THE ALLAH STYLE OF COMMUNICATION MADE FOR HUMANS.
To understand your customer’s needs, just listen to the “voice of the customer” and take action accordingly.It’s important to listen to what your clients are communicating to you. Like, reallylisten Understand what they are saying and ask for clarifications on things that might be ambiguous. Clients might be unfamiliar with certain terminologies in our profession, and what you think they mean might be different to what they actually mean.
Listen more and talk what is relevant.
More of talking shifts the customer from convincing mode to CONFUSING mode.
