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from my exeperiences in fast food restaurants i can say that
the common reasons for all kind of guests complaints in restaurants are about
1_ hospitality
2_services
3_ prices
4_quality
5_time & haste
6_unavailable items
azzam, not only in fast food, in every restaurant .......and your concept and list is actually perfect!
Quality of service
Ask restaurant-goers what irritates them most about dining out, and you might expect howls about slow service, improperly cooked food and mixed-up orders.
But those big-picture issues weren't the most common complaints of the100-plus diners who responded when I asked readers recently to share their pet peeves about restaurants. It turns out it's the little things that drive people up the wall.
Things that you might not suspect. Things that servers and managers could easily change or avoid, if only they knew how their guests felt. Several readers noted how much they enjoy dining out and appreciate the difficult jobs servers have -- but it would be so much nicer, they said, if those little annoyances disappeared. Here, compiled from multiple gripes contained in dozens of e-mails are the Five Things That Bug Us Most in Restaurants: No.1: Readers' No.1 complaint, by far, was a surprise: Significant numbers of diners of both sexes detest being addressed as "you guys" -- as in "How are you guys?" or "Are you guys ready to order?" "I am a customer, not a casual buddy," declared Fred Steiner of Beverly Hills. "I am not a guy!" wrote Bert Schwab of Canton. Kay Wood of Grayling said she and her friends consider "you guys" to be "disrespectful and un-businesslike ... it makes me nuts!" she added. Said Patti Abdalla of Livonia: "Just ask, 'How are you?' ... You don't have to use the word 'guys' at the end." No.2: Servers might take home bigger tips if they didn't ask, "Do you need change?" when they pick up a guest's check with cash. Diners considered it presumptuous or thought it was an effort to get an extra-large tip -- so they left less in protest. Most servers will tell you they're only trying to avoid an unnecessary trip back to the table. But Marcia Polyak of Rochester Hills said, "What's wrong with saying, 'I'll return with your change,' which invites the guest to say, 'We are all set.' " No.3: Checks brought too soon irk many readers; most interpret it as a sign the restaurant wants them to leave quickly. The comments of Liz Simmons of Mt. Clemens were typical: "I truly hate when the server slaps the bill down on the table while I'm still eating. ... What if I decide I want dessert? What if I want a cup of coffee to wind down my evening? ... I don't very often have a night out in my budget anymore and would love to savor it a bit," she said. Other people complained about too-slow checks; some said they routinely ask for the bill before they're finished eating to avoid an annoying wait. No.4: Wiping down tabletops and chair seats with the same dirty cloth all over the dining room is a serious turnoff -- and it must be common, because so many diners described the same scene: "They take a rag that sits on a counter or shelf and fling all the residue and crumbs off the edge (of the table). Naturally a large portion falls on the chairs. ... What do we do? Yes, we use the same rag to wipe the seats. We then put the rag back ... for its next table wipe. Yuck," wrote Gene and Sylvia Oakie of Warren. And Alan Schebil of Auburn Hills calls the practice "repulsive" and adds, "I've gotten so paranoid I refuse to allow my silverware to sit directly on the table." No.5: Readers practically screamed about dining room noise, especially loud music. "My No.1 pet peeve in a restaurant is the music," wrote Sharon Rugh of Shelby Township. "It annoys me beyond reason when the music ceases to become background music." Said Lorelei Christy of Farmington Hills: "People ... going to a restaurant for a nice meal and conversation with friends ... should not have to shout to be heard." Rounding out the Top10, in roughly this order would be: (6) parents who allow children to run loose, shriek, make a mess or act out; (7) overly familiar servers who squat down or sit beside customers; (8) clearing dishes while some guests at the table are still eating; (9) being seated in an obviously undesirable location for no apparent reason, and (10) courses that arrive too quickly. What about classic gripes such as cell phones, dirty bathrooms, unfriendly hostesses and freezing dining rooms? Based on Free Press readers' letters, those wouldn't even make the Top20 -- which speaks volumes about how much diners dislike being called "you guys."
