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متابعة

Customer retention is perhaps the best measure of quality.

A service firm's ability to hang on to its customers depends on how consistently it delivers value to them. True or False?

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تم إضافة السؤال من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
تاريخ النشر: 2014/04/28
Bassem Al-Ahmad
من قبل Bassem Al-Ahmad , Financial Director , ADR

True.

Retention is the result of loyalty which is the result of value which is the result of satisfaction which is the result of quality.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Totally! There is no better way to prove your quality than by the number of your repeat customers.

المزيد من الأسئلة المماثلة