One aspect of managing service differentiation is the company's service delivery. True or False?

Its Always True .. Service Dleivery is the heart of any delivery Organisation & QOS determine the differentiation along with continual Service Improvement .

Sure "service delivery" is one of the aspects of "service differentiation". This can be achieved through:

1. Speed of delivery
2. Availability of service (24/7, via multiple channels)
3. Guarantees
4. After-sales service
5. Loyalty-programs