أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
If I understand the question correctly, I think you mean the best tool to manage tickets in a help desk environment. I personally like the tool iSupport; however, Salesforce is also quite good.
Here's a website that gives you a listing of some of the top products used by help desk management teams:
www.softwareadvice.com/crm/help-desk-comparison
