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How to deal with talkative customers ?

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تم إضافة السؤال من قبل salah hamza , Catering Sales Manager , Al-Washim company for food services
تاريخ النشر: 2014/05/04
Divyesh Patel
من قبل Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Talkative customer are very hard to ignore and avoid, and they leave us with a raging headache.

 

But as a sales person, you can not ignore a talkative customers because they can/may become a potential or a loyal customer. You deal with them as you deal with any othere customers.

 

How I would deal with a talkative customer;

  1. Remain focused

  2. Be honest

  3. Listen to them carefully

  4. Drive the conversation

 

Jasmine Mawii
من قبل Jasmine Mawii

Be very carefully with them. If your product/service is really good, they can be the best advertisers with no cost. But if vice versa , well there you go. down down down..just hope he is not a technology savvy to boom on internet.  The best choice is never leave a talkative customer unsatisfied. So dangerous. 

Sirajuddin Abdul Hameed
من قبل Sirajuddin Abdul Hameed , Inventory Controller , Juma Al Majid Est

This is the most intersting part of sale.All you have to do is, talk more than they do.

Emad Aldaous
من قبل Emad Aldaous , Country Manager , SLA Expert

Listen, may be he says something that help you make a sale

salah hamza
من قبل salah hamza , Catering Sales Manager , Al-Washim company for food services

Remain warm and friendly

Acknowledge comments, but stay focused

Step in when there is a pause in the customer’s conversation

Interject in a tactful manner when required

Ask open ended questions to gauge the customer’s needs

Summarize and paraphrase to ensure that  you understand

As soon as you have the information in hand switch to close  ended questions to restrain

the customer from continuing

Interject with suitable product related questions when you find the conversation slipping out of control

 

 

 

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Keep talking! It's surely not too much to ask if you have to keep talking to a customer, if it keeps them happy, in the long run they will keep you happy!

Muhammad Wasiuddin Haider MBA, Certified / Affiliate Member (CIPS - UK)
من قبل Muhammad Wasiuddin Haider MBA, Certified / Affiliate Member (CIPS - UK) , Senior Purchase Officer , SHARJAH CITY MUNICIPALITY (GOVT.)

First of all, business oriented or target oriented people always should be positive and patient. In my opinion the talkative customers are like blessing, they are providing themselves a big 'R" to the sales person or a supplier i.e. willing to build a 'R'ELATIONSHIP between you and the customer. which is quiet difficult in sales or marketing field to build quickly.. but by this 'Relationship' you can build trust quickly you can grab the buisness quickly from him and so many benefits which is unseen for that time, but for those who is having positive approach.

best of luck,

 

Aisha Khan
من قبل Aisha Khan , Shop Assistant , Ever so Special

Banter back, if your engaged in the conversation. If your not then have a a bit more a reserved approach only answering the customers questions. Still remain polite friendly approachable and professional.  Your customer will soon start talking less 

MASOOQUE ALI
من قبل MASOOQUE ALI , PAYROLL OFFICER , Arabian Bemco Contracting Co. Ltd

Listen to them carefully and try to give them shortest answers to their questions.

Mohammad Zamari
من قبل Mohammad Zamari , I.T Administrator / Technical Support / Coordinator , Jordan Chamber of Commerce

Talkative Customers must be handeled with care, most of them considered as real targets, and even if you felt that he/she is not going to be a customer, dont let him/her feel uncomftable, listen to them with care ..... because at anytime he/she can go arround and be talkative about you and your behavior, even the company you work for !!!!!

Nila Eslit
من قبل Nila Eslit , Content Writer for Fitness web , George Allen

It depends on what he is talking about.  If it pertains to the product you are dealing with, then he's worth listening to.  Otherwise, you can make some valid excuses to depart from the conversation, but you should do it in a polite manner.

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