أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Don't be provoked, be calm and collected
Be professional and do not react in a hasty manner
Use the customer’s name to draw his attention and apologize where appropriate and necessary
Be assertive
Reiterate with the customer what you can do
Negotiate where possible if it is within the purview of the organization’s policies and procedures
Provide an alternative if possible
