We achieve Customer Delight by …. ? 1- Meeting expectations 2- Exceeding expectations 3- Not meeting expectations 4- Good customer service

2- Exceeding expectations

D - When you exceed expectations you have met customers expectations and you have provided excellent customer service 

Option1,2, and4 are all important.

I would choose option 2- exceeding expectations (This shows that you as a sales person went out of way/ to a length to satisfy your customers needs)

2- Exceeding expectations

Contemporary customers are becoming growingly critical and aware. They may be content or moderately happy if their standard expectations (as a result of them being critical) are met, like "good customer service" for example which should be a standard (depending on market geography).

But chances are bigger that they will be delighted (which is a higher state than happiness or contentment) if such expectations are exceeded (including, but not limited to, good customer service)

answer no.4

Good Customer Service

Option1 &2 both are important