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Definitely Yes, because customer approach you with their "needs" and you have no right to say that their needs are wrong. The work concluded "If the customer is made perfectly to understand what is means for his to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at i
Yes of course, companies exist to serve the customer so if the customer is complaining or not happy then it is the company's fault no doubt. It could be something wrong with your product, the way your people treat your customers, your marketing campaigns,.... but it has to be something you are accountable for. People don't complain unless something went wrong. It could be that your marketing raised their expectations and made them expect something and when they bought your product they were disappointed. OR it could be that your employees are not courteous enough or honest when dealing wiht customer or it could be your product quality is bad. Companies have to learn from every customer complaint because it is the method to develop and become better and evtually gain customer loyalty.
Some might argue that some customers could be mistaken and could complain and argue when it is their mistake, this is true but again the way you handle them and how courteous and wise you are in managing their anger and proving to them politely that it is not your mistake is again the company's responsibility. Never tell a customer in the face you are mistaken, but lead him wisely to admit it. In that sense the customer is always right. If he is angry it is your responsibility to fix it and make him happy
Also when a customer has certain needs not necessarily a complaint, you can't say they are wrong and claim that you know their needs better. Companies exist in the market to serve customers' needs so don't claim you better than your customer, either fulfill their needs or admit that you can't.
Customer management is very important, make them feel they are always right and gain their trust and once you reach customer loyalty your customers will be your best marketing and sales executives.
NO but you have to give them this soft impression that they are right,,, its selling ,, tactics
Dear , Ramadan Mubark for all,
This is a professional marketing sentence, which means simply that customers taste direct marketing & sales for successful business , but the public expression transferred between unprofessionals that customer(s) attitude right where ever they did !
Make them feel they're right but not as always. And they know it.
Totally True!
the answer is no. but still ,you dont hve to go heads on with the customer
it’s one-sided conversation.
** consumers tell the world how businesses treat them through blogs or on social media.
But have you ever considered how businesses would rate YOU as their customer?
What if the businesses you buy things from began publicly rating you on things like:
How kindly you treat their staff when you make a request or ask for help
Whether or not you honor your agreements to pay on time
Your willingness to read the fine print and follow instructions
Customers are not always right but you need to act like he/she is. Show that you care and you will resolve any problem ASAP. Customer must have trust in company, even if there is some problem.
The customer is right only when losing that customer is not worth telling them they are wrong. A customer's worth includes not only their personal purchasing power, but those they may tell their experiences to, and those who are watching the scene. Because a bad experience has more chance of being told than a good experience, giving in to irrational demands is sometimes the reasonable choice.
No Customer not
saying that always right
Definitely Yes, because customer approach you with their "needs" and you have no right to say that their needs are wrong. You can at best admit that you can not meet their need.
