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Appreciate / thank the customer for sharing the complaint
Apologize for the error / mistake / inconvenience
Listen actively and nod from time to time showing interest
Show Empathy – Put yourself in the customer’s place
Resolve, if it is within your control. If not, bring it to the notice of your supervisors
If not solved immediately, take down the customer’s details (name, telephone number, address) to contact with the solution
Do follow up till the customer is satisfied
Don’t take customers’ complaints personally
1. Care to the customer.
2. Good behave to the customer.
3. Assure to solution the problem.
4. Give feedback about his or her complaint.
5. Honest to the customer.
To be clear, honest and to do your best in solving the problem and follow up.
In my point of view Resolving the problem on time is the best way to deal with customer complaints. Customer don't concern with your best way to make him accuse, he always need solution, you can only make him satisfy if you will not play with his emotions and resolve his problem as soon as possible.
to give him complete solution of his problem
Listen with focusand pay attention to every detail now sort out customer's feelings from the facts and complaints. after sorting you will be able to see the shortcomings and would be able to address them in a best possible way.
Customer Complaint should alway be handled carefully, because it can effect company reputation.
Incase of any complaints receive , first understand what is the problem if it is easy to solve by us then do it or if the complaint is complcated , contact the Line manager and discuss out a solution for the issue. At the end our main aim is to make the customer happy and make him come back to us again for new products or services.
No business will sail through smoothly with his/her customers unless one is perfect. Customers always want the best. Failure to present them with whatever they need, they will burst right in your face. Therefore, getting feedback from customers is very important if you want to keep them happy.
Thank the customer for their complaint.
Listen completely with no interruptions or excuses.
Agree that the problem exists and ask what you can do to rectify the situation for them.
1. Stay calm and friendly.
2. Fix the problem immediately
3. Be proffesional in terms of answering the customers anger
4. Don't take it personal
5. Minimized the conversation and work fast to solve the problem