How do you deal with an irate customer?

Dealing with customers can be tough, but if you know how to manage the situation, you might also develop a better relationship, and make future opportunities.

1. Listen keenly or actively

2. Control your fury

3. Approach your customer in a proper manner

4. Stay patient

5. Empathize and ask for forgiveness

6. Make a solution

7. Recap their concerns

8. Prepare your mindset

• Remain calm. 
• Don’t take it personally
• Use your best listening skills.
• Actively sympathize

Absorb the anger of listening mechanism so calm and give him the opportunity to view Maldih

The1st step is to let the customer speak to his hearts content. Try to probe what the real issue is.

When the customer says my gadget is a lemon or my computer is broke the real cause of concern could be it is affected by Trojan virus which is manipulating the customers personal data.

So understand that it is nothing personal, try to put yourself in the custromers shoes. If the customer is asking for something that you cannot deliver likea refund or a replacement transfer the call to the CUSTOMER LOYALITY MANAGER. It is his job to see to it that the customer does not get viral on the social media.

Calm

Iesten to him carrfully avoide to a nger him

First ; you should let him calm, try to introduce yourself to him, & you are looking to assisting him, listen to his problem try to solve it - if possible & then take proper action to avoid repeated of theis problem once again.

Attempt to customer satisfaction 

Identify its needs 

Solving problems