أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Understand Nature of Customer Complaint
Be Polite to the Customer
Make him feel important and you are there to resolve his/her Complaint
Take ownership
Give him SLA/TAT as per nature of his/her Complaint
Check with respective SPOCs who will solve the query
Give an outcall / sms and intimate his Query is resolved
