Using social media, would you criticize the customer service of the company you work for?

Question

The reason I ask this is that in the UK, our employers can ask for our social media membership details and monitor this on occasions. Within financial services, the perception of banks is very low at the moment due to product mis-selling and general poor customer. If you (as a consumer) experienced poor service from the company you work for (but not considering them as your employer), would you use social media to highlight the poor service experience?

Roba Al-Assi · Answer

No, I wouldn't.
It's not professional I believe to do that; instead, a professional should try to fix this.

مستخدم محذوف‎ · Answer

How can you defame a company where you are employed yourself.
Aren't you a true reflection of what your company is? In this case I'd rather go an extra mile and have the matter sorted out!

Irene Lopez · Answer

It's unwise to negatively comment on the company you work for and you may be liable to receive disciplinary action in some form or the other.
It also damages your credibility infront of employers generally and you end up looking like an employee who cannot be trusted.
Loyalty is a vital asset in any employee.
It makes sense that employers would want to monitor this sort of thing.
Negative feedback is damaging to a company's reputation and having something of this nature instigated by a fellow employee is inexcusable.

Yusuf Syed · Answer

no...its against ethics!

خالد محمد زين · Answer

no i would not

Amit Amberker · Answer

I Agree with Roba Al-Assi and rest of the Members.
We should NOT use Social Media to Criticize the Customer Service of the Company we Work for.

Aziz ur Rehman Qureshi · Answer

No! Customer Services is a medium to connect your company with end clients.
One who works for a company shouldn't criticize it on social network however it's important to inform the inconvenience internally to help it improve.
You are responsible for your company's image in the market and you can't risk it by posting irresponsible posts on social networks.

Mohammad Faraz · Answer

It better to sort out your differences cause ultimately you will loose your everything. There is a saying if you want to harm someone there is hate for the rest love is enough.

مستخدم محذوف‎ · Answer

Many thanks for all your comments - I totally agree with you all.
However, I find it very surprising that employees unhappy at work will vent their frustration using social media not understanding the consequences.
Or they get involved in debates unknowingly against the company which in the UK is frowned upon badly.

Fatine EL ANDALOUSSI · Answer

No for sure!

Brand and online reputation will improperly be tarnished. The employee should avoid any negative comments about the company he works for and makes sure the potential post/comment doesn't provide a basis for discipline or a possible lawsuit by the employer.

Thanks Razwan for the invitation!

Hayatu Ahmad · Answer

Not appropriiate to criticize. Its against ethics as a proffession.

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Using social media, would you criticize the customer service of the company you work for?

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