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What is the biggest challenge you have faced in work in the past a years as a Customer Service Agent?

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تم إضافة السؤال من قبل Maimona Kasan , Customer Service Agent/Sales Marketing , United Marine Transport / P&O Maritime Excellence RTA
تاريخ النشر: 2014/06/09
Michael Finner
من قبل Michael Finner , BPM Technical Writer , Belcan

I've never really been a customer service rep/agent, but I have met clients often enough.  For me the last big lesson I learned was about corporate cultures, I always assumed every corporate group was performance-based, and would always default to viewing performance as the key indicator of success.  Some very large organizations are process driven, they don't really care about the outcome - just how you do the job.  To them it's more important to follow their procedures.

المزيد من الأسئلة المماثلة

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟