أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
I've never really been a customer service rep/agent, but I have met clients often enough. For me the last big lesson I learned was about corporate cultures, I always assumed every corporate group was performance-based, and would always default to viewing performance as the key indicator of success. Some very large organizations are process driven, they don't really care about the outcome - just how you do the job. To them it's more important to follow their procedures.
