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متابعة

What are good ways to improve patients satisfaction?

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تم إضافة السؤال من قبل Yazan Ahmad , programmer , wysada
تاريخ النشر: 2013/06/18
Aisha Rajani
من قبل Aisha Rajani , Executive Assistant , Hamad Medical Corporation

there are many ways. a few of them are listed below:

from the Doctor's side:

1. explain them of the situation in most appropriate manner possible. if tha patient is irritated with his/ her condition kindly speak to the family & reveal the cindiytion / resulys in the most respectable manner.

2. for kids let them know of the advantages of any medical procedure beforehand. excite them & make them ready for it.

3. have a rewards program for all patients. if they behave well, give a treat  -  a candy / cartoon / movie which they like the most. this coming form the physican would be much more appreciated (a change from the medications  /  procedures)

 

from the Nurse's side

1. be patient with your patinets

2. try to listen to their problems & reason it with them

3. be calm & explain them things for which they might / or have thrown tantrums

4. never ever say i dont thicnk so. reason out a way in which it is a win -win outcome

5. thank God every day for giving you a healthly life & also thank him for all of his blessings

6. have  a good networking with your team

7. a good teamplayer can motivate others too to perform on levels expected

8. be sure of what is expected from you by the patients

9. let them you understand & genuinely do so. if a bad incident has happened with you ( godforbid say a accident /  a family tragedy) please do relate it to them  - this would help them to see their problems aligned others if not less

10.last & not least keep smiling always

 

keep it up

you are in a noble profession 

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