ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

After Sales Support needs proper strategic planning - what kind of strategy does your company adopt?

user-image
تم إضافة السؤال من قبل Hilda Alfonso , Administrative Officer , CAPITAL SCAFFOLDING CO. LLC
تاريخ النشر: 2014/06/16
Aurangzaib Maqbool
من قبل Aurangzaib Maqbool , Sales And Marketing Executive , Amzone International Limited

We practice best after sales support in 3 different types which are : 

 

1- Service level Agreement

 

Before sales all details are listed to customer with technicalities & specific information useful to get particular order. once sales is done our Sales, Service & Support team get active to ensure best order processing time / delivery & logistic practices. 

Contacting the right person / location / timings to ensure queries are resolve within 24Hours of SLA [ Service level Agreement ] made for each and every customer.

 

 

2 - Counselling

 

if in case of delay or any uneven condition happen where any internal department works get delayed - our customer care team dedicated to correspond with sales team for transferring information to customer on priority along with all recent updates. Counselling for sales team & customers is the major part to handle these kind of unstable condition.

 

3 - Education

 

Usually before order processing or any sales closure teams are educating customers to know more about our work processes in which they have been informed prior about sales order processing, production & logistics infrastructure for smoother activity.

Tintu Krishnan K P
من قبل Tintu Krishnan K P , Team Member , Dreamflower Housing Projects Private Limited

We maintain and actively develop customer relation ship so that we can ensure the customer satisfaction which will result in referrals and I proudly say that we do our 70% sales through customer reference.

mohamed ibrahim mohamed ibrahim elhashemy
من قبل mohamed ibrahim mohamed ibrahim elhashemy , sales coordinator , Elsewedy Electrical Equipment & Cabiles co.

  1. seminar for client about product feature   
  2. technical support
  3. consulting service

المزيد من الأسئلة المماثلة