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Mohamed  Qoftan's image  
تم إضافة الجواب من قبل  Mohamed Qoftan, IT Support Engineer, Diyar United Company
قبل 5 ساعات

Ideally, both should be strong, but excellent customer service has the edge in terms of immediate influence and customer satisfaction.          

Sambit Sekhar's image  
تم إضافة الجواب من قبل  Sambit Sekhar, Assistant Operations Manager, Sreeragam Exports Pvt. Ltd.
قبل 8 ساعات

As both customer service and product quality are crucial for business success. However, in my analysis, neither completely overrides the other - they work in tandem. A hi ... الإطلاع على المزيد

Rosemarie Lagora's image  
تم إضافة الجواب من قبل  Rosemarie Lagora, Front Desk Argent, Mandalin Ville Resort
قبل 11 ساعة

Neither overrides the other as they are interdependent. Excellent customer service builds trust and retention, while good quality reduces service needs. A balance of both ... الإطلاع على المزيد

Gugulethu Cindi Cindi's image  
تم إضافة الجواب من قبل  Gugulethu Cindi Cindi, Account Manager (Freelancing), The Steady Media Agency
قبل 23 ساعة

Both are crucial, but in most cases, good quality comes before great customer service. This means that even great customer service might not be enough to completely satis ... الإطلاع على المزيد

V Munaf munaf's image  
تم إضافة الجواب من قبل  V Munaf munaf, Operation Executive, Aktivolt Pvt Ltd
قبل يوم واحد

Excellent customer service often overrides good quality, as it builds loyalty and trust, creating a better overall experience for customers.

Ben Argenio Argenio's image  
تم إضافة الجواب من قبل  Ben Argenio Argenio, Technical Project Manager - Professional Services, Netskope
قبل يوم واحد

The best practice is to integrate both excellent customer service and good quality as non-negotiable pillars of your strategy. This dual focus ensures a well-rounded, cus ... الإطلاع على المزيد

PRATEEK  SINGHAL's image  
تم إضافة الجواب من قبل  PRATEEK SINGHAL, Freelancer, Devonic Holidays Private Limited
قبل 2 يومين

While both excellent customer service and good quality are crucial, I believe that excellent customer service can often be the key differentiator. Even if a product or se ... الإطلاع على المزيد

Fayyaz Millwala's image  
تم إضافة الجواب من قبل  Fayyaz Millwala, Head Customer Operations, YES Securities India Ltd
قبل 2 يومين

While both excellent customer service and good quality are critical for a brand’s success, in specific situations (such as resolving issues or building long-term relation ... الإطلاع على المزيد

Syed Mustafa Bilgrami's image  
تم إضافة الجواب من قبل  Syed Mustafa Bilgrami, Operations Manager, D-Delivery
قبل 2 يومين

Excellent customer service often overrides good quality in the short term because it creates a positive emotional connection, resolves issues quickly, and fosters loyalty ... الإطلاع على المزيد

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تم إضافة الجواب من قبل  Mohib Ullah , Customer Escalation Expert L2, Onic Pakistan
قبل 3 أيام

In my opinion, both quality and customer service are crucial for fulfilling the needs of customers and organizations. However, customer service holds more importance beca ... الإطلاع على المزيد