First expression is the last one, if hotel front view and lobby is neat and tidy its makes you a good expression and Attraction for Customers.

but without the greeting of the staff and welcoming with a smile, it will stay empty because the word of the mouth from the guests that will visit the hotel will spread around , so the most important is to take care of the guest , and doing so is by taking care of the front line guest contact staff, training them always how to welcome the guests.