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ITIL is a framework as you mentioned ... hence the word conform to
It is NOT a standard that youorganizations comply with ... It is more of a reference or a guideline based on best practie in IT service management ,.. regardless of vendor, platform, system, industry sector, size of what so ever. Hence it is good to benefit from this framework and adopt/embrace solutions that implement these recommedatons and guidelines
ISO20000 , however is a different story as it is a standard that organizations can comply with if they wish ,, and get certified accordingly
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ITIL is a framework which helps the organization to meet its SLA. ITIL uses the best practices. An organization needs a clear guideline to achieve its Mission and Vision. This framework most suitable for helpdesk management, support management. By implementing the ITIL the organization will get a better understanding about the areas to be improved. Will get clear understanding about the Roles and responsibilities of each person.
1. ITIL is proven and used worldwide
Ref Link:
http://www.connectsphere.com/resource/articles/top-5-benefits-of-using-itil