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That is going to be very difficult , But human resource can help to achieve maximum. Every customer wants quick response and attention to his problem. assigning specific resource for a specific category ll ease you lots of problems. When you enter a european ban you'll be greeted by a personal assistant that ll lead you to right desk where you can find solution.
Every customer have some basic service needs that can be standardize. Other specific needs should also be handled on priority regardless of the additional costs. In fact, extra cost factors should always be covered in our pricing.
Meeting the needs of a diverse group of customers requires diversification of the company. I would have my marketing department isolate the different segments of my target market, and then survey the specific needs of each group of customers/prospects. One of the target I will assign my marketing department would be to educate my company's customers/prospects base of our services that will specifically address their needs, and wants.
Then I will train my customer service department to be sensitive to my customers' needs, and assist them find the right answers to their concerns. I would emphasize on dealing our diverse customers with respect and dignity.
After I am done with those two departments I will direct my sales department to taylor make the scope of our services to fit to the growing needs of our diverse market, rather fitting customers to our service package.
If we followed this simple strategy I think we will have a win-win situation.
both young professional are right. MR. HASEEB & TAHIR AMIN , AGREED
First of all, we have to keep in mind that customer satisfaction is a must if we would like to gain his loyalty! So that makes it worth dealing with our customers with respect and nobility.
Second, we have to expect that each customer specific demand will soon be a demand of another customer. So it that makes it worth paying attention to it and taking care about it in our sales strategy even if that was costly because its cost will be mainly for the first customer.
Managing services as a portfolio
To Manage services as a portfolio and agreed with Haseeb Khalid
Good Day!!!
Researches depicts that customer retention is much cheaper than the promotional cost for having new customers.
As every customer comes with a unique and different need, it is difficult to satisfy them with a single service strategy. Agreed to Mr. Aijaz Ali Abro.
High value tailored solutions have specific needs and so is the need for service which cannot be denied. These are specialised offers for which the customers pays with returns of high expectations and high uptime. Since returns are not a constraint for the service providers, their infrastructure to meet high demands cannot be questioned.
In such games high revenue plays an important role and not the number of customers.
